Policies

Cancellation Policy:

1. General Cancellation Policy: We understand that plans can change unexpectedly, and we strive to accommodate our customers to the best of our abilities. However, cancellations may result in financial losses for our business. Therefore, we have established the following cancellation policy:
2. Cancellation Timeframe: a. Airport Transfers and Point-to-Point Services:
   • Cancellations made at least 24 hours prior to the scheduled pick-up time will not incur any charges.
   • Cancellations made within 24 hours of the scheduled pick-up time will be subject to a cancellation fee equal to 50% of the total reservation cost.

   b. Hourly Services (including weddings, proms, and special events):

   • Cancellations made at least 72 hours prior to the scheduled service time will not incur any charges.
   • Cancellations made within 72 hours of the scheduled service time will be subject to a cancellation fee equal to 50% of the total reservation cost.
3. No-Show Policy: a. If a passenger fails to be at the designated pick-up location at the scheduled time without prior notification, it will be considered a no-show. b. For airport transfers and point-to-point services, if a passenger is marked as a no-show, the entire reservation cost will be charged. c. For hourly services, if a passenger is marked as a no-show, the full reservation cost will be charged.
4. Changes and Modifications: a. Changes to the reservation, such as the pick-up time, date, or location, are subject to vehicle availability and must be made at least 24 hours in advance for airport transfers and point-to-point services, and 72 hours in advance for hourly services. b. Any modifications made within these timeframes will be accommodated to the best of our abilities, but we cannot guarantee availability.
5. Communication and Cancellation Notifications: a. To cancel or modify a reservation, customers are required to contact our customer service team by phone at least 24 hours in advance for airport transfers and point-to-point services, and 72 hours in advance for hourly services. b. Any cancellations or modifications made via email or any other communication method must be confirmed by our customer service team to be considered valid.
6. Force Majeure: In the event of circumstances beyond our control, such as natural disasters, severe weather conditions, or other unforeseen incidents, we reserve the right to modify or cancel reservations without prior notice, and no cancellation fees will be charged.

Please note that this cancellation policy is subject to change without prior notice. We recommend reviewing our cancellation policy at the time of booking or contacting our customer service team for the most up-to-date information.

Data Security & Privacy Policy

1. Data Protection: a. Expert Limousine Services Philadelphia is committed to protecting the privacy and security of customer data. We adhere to industry best practices and comply with applicable data protection laws and regulations. b. We collect and process personal data only for the purposes of providing our services, managing reservations, and ensuring a high-quality customer experience.
2. Data Collection and Use: a. We collect personal information such as name, contact details, payment information, and reservation details when customers book our services. b. The data collected is used solely for the purpose of providing our services, managing reservations, and communicating with customers regarding their bookings. c. We do not sell, rent, or disclose personal information to third parties for marketing purposes without explicit consent, unless required by law.
3. Data Storage and Retention: a. We implement appropriate technical and organizational measures to protect customer data from unauthorized access, alteration, or disclosure. b. Customer data is stored securely on servers with restricted access and protected by firewalls, encryption, and other security mechanisms. c. We retain customer data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce our agreements.
4. Payment Processing: a. We partner with reputable payment service providers to process customer payments securely. b. We do not store or retain sensitive payment card information (such as credit card numbers) on our servers. c. Our payment partners comply with industry standards and use encryption and secure transmission methods to protect payment information.
5. Employee Access: a. Access to customer data is limited to authorized employees who require it to perform their job duties. b. We provide training to our employees on data protection practices and ensure they understand the importance of confidentiality and data security.
6. Third-Party Service Providers: a. We may engage trusted third-party service providers to assist in delivering our services, such as IT support, customer support, or marketing. b. We ensure that these providers have appropriate data protection measures in place and require them to process customer data only in accordance with our instructions.
7. Data Breach Response: a. In the event of a data breach, we will take immediate action to mitigate the impact and notify affected individuals and authorities, as required by applicable laws and regulations.
8. Customer Rights: a. Customers have the right to access, correct, or delete their personal data held by Expert Limousine Services Philadelphia. b. Requests regarding personal data can be submitted to our customer service team, and we will respond within a reasonable timeframe.

Please note that this data security policy is subject to periodic review and updates. We recommend reviewing our policy periodically or contacting our customer service team for the most up-to-date information.

Terms and Conditions Policy

Please read these Terms and Conditions carefully before using Expert Limousine Services Philadelphia. These terms and conditions govern your use of our services and website and constitute a legally binding agreement between you and Expert Limousine Services Philadelphia.

1. Service Agreement: a. By booking our services or using our website, you agree to comply with these terms and conditions. b. Expert Limousine Services Philadelphia provides luxury transportation services, including airport transfers, point-to-point services, and hourly services for special events.
2. Booking and Reservations: a. All reservations are subject to availability and are confirmed upon receipt of payment or a valid payment guarantee. b. By making a reservation, you agree to provide accurate and complete information, including pick-up location, date, time, and passenger details.
3. Pricing and Payment: a. Our pricing is based on the services requested, vehicle type, distance, and duration of the reservation. b. Payment is required at the time of booking, unless other arrangements have been made and confirmed by Expert Limousine Services Philadelphia. c. We accept various forms of payment, including credit cards, debit cards, and cash.
4. Cancellation and Refunds: a. Cancellations and modifications to reservations are subject to our cancellation policy, as outlined in the separate cancellation policy document. b. Refunds, if applicable, will be processed in accordance with our cancellation policy.
5. Passenger Conduct and Responsibilities: a. Passengers are expected to behave in a respectful manner and follow all applicable laws and regulations during the transportation service. b. Passengers are responsible for any damages caused to the vehicle or property of Expert Limousine Services Philadelphia due to their negligence or intentional actions.
6. Limitation of Liability: a. Expert Limousine Services Philadelphia shall not be liable for any loss, damage, or injury incurred during the provision of services, including but not limited to delays, accidents, or missed flights. b. In no event shall Expert Limousine Services Philadelphia be liable for any indirect, consequential, or incidental damages arising out of or in connection with our services.
7. Privacy and Data Protection: a. We are committed to protecting your privacy and confidentiality. Please refer to our Privacy Policy for more information on how we collect, use, and protect your personal information.
8. Intellectual Property: a. All intellectual property rights, including but not limited to trademarks, logos, and content, displayed on our website or used in connection with our services, are the property of Expert Limousine Services Philadelphia and are protected by applicable laws.
9. Governing Law and Dispute Resolution: a. These terms and conditions shall be governed by and construed in accordance with the laws of the state of Pennsylvania, without regard to its conflict of laws provisions. b. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts located in the state of Pennsylvania.
10. Amendments and Updates: a. Expert Limousine Services Philadelphia reserves the right to modify or update these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

By using our services or accessing our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to these terms, please refrain from using our services.

4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)

• cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
• PHPSESSID: To identify your unique session on the website.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)

• wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
• wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
• wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
• wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
• wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

• Our system administrators.
• Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

ENVATO PTY LTD

For the purpose of validating and getting your purchase information regarding licenses for our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

TICKSY

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AxiomThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AxiomThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. THIRD PARTY WEBSITES

AxiomThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AxiomThemes, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AxiomThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to AxiomThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.